Repairs and maintenance remain one of the most common sources of confusion in commercial property management. When an issue arises, whether it involves air conditioning, plumbing, electrical systems or general building upkeep, the first question is invariably the same: is the landlord or the tenant responsible?
Unlike residential tenancies, there is no standard answer in the commercial sector. Responsibility is determined by the specific terms of the lease, which is why a clear understanding of these obligations is essential for both parties.
What Is the Landlord Responsible For?
Subject to the terms of the lease, landlords generally retain responsibility for major structural elements and certain capital items. This typically includes:
- Structural repairs to the building
- The roof and roof membrane
- Major building services (such as lifts, fire systems and base building plant)
- Replacement of significant capital assets
What Is the Tenant Responsible For?
Commercial tenants are commonly responsible for the day-to-day maintenance of their premises. Depending on the lease, this can include:
- Minor repairs and general upkeep
- Cleaning and maintenance of the tenancy
- Servicing of air-conditioning systems
- Repairing damage caused by the tenant
- Maintaining equipment or services used exclusively by the tenant
- Meeting make-good obligations at the end of the lease
Air conditioning is a particularly common point of confusion. A tenant may be responsible for routine servicing, while a major repair or full system replacement may fall to the landlord. As with all repair obligations, the precise allocation of responsibility depends on the wording of the lease.
Why Professional Property Management Matters
When a maintenance issue arises, the lease should always be reviewed before significant works are arranged. Maintaining accurate records — including inspection reports, service history, photographs, invoices and contractor recommendations — helps protect both parties and reduces the likelihood of disputes.
Regular inspections and preventative maintenance are equally important. A proactive approach allows issues to be identified early, minimising disruption and helping to protect the long-term condition and value of the asset.
At My Agent Aus, we manage this process from start to finish — reviewing lease obligations, coordinating qualified contractors, liaising with tenants and landlords, and following through on every maintenance matter to resolution.
This article provides general information only and should not be relied upon as legal advice.